Contact Us

Before You Write

While the form on this page reaches our editorial team, it is not the right place for every kind of message. If you are in difficulty with gambling, do not wait for a reply here. Contact a specialist support service directly instead, where trained advisors can help you immediately and confidentially. The same applies if you need to raise a problem about your own account with Leon itself: that goes to the operator’s own support channels, not to us.

What We Can and Cannot Handle

Our team reads and replies in English, so please write to us in that language. We answer every message, but we cannot act on your behalf with the casino, and we cannot intervene in disputes or payment issues. If you have a complaint about a bonus, a withdrawal or a wager, take it up with Leon’s customer service first, and keep a record of that correspondence before you contact us.

Protecting Your Details

Never send financial information through this form. That includes bank account numbers, card details, payment method logins and wallet identifiers. Likewise, do not include passwords, PINs, security answers or copies of identity documents such as passports, driving licences or utility bills. Our editorial team has no need for any of this material, and no message sent through a website form is a secure channel for it. If any page on the internet asks you for such details, treat that as a warning sign. We will only ever ask for the information needed to understand your enquiry, and we will never request money, account access or document scans.

If you believe you have already shared sensitive information with someone claiming to represent this site or Leon, contact the operator’s official support and your bank without delay, and report the incident to the relevant authorities.

Getting Help With Gambling

If gambling is causing you or someone close to you harm, the contact form is the wrong place to look. Specialist organisations offer free, confidential advice and practical steps, including self-exclusion tools and limits on deposits or time spent playing. Many also provide immediate support by phone or live chat, which is faster than any email exchange. Reaching out to them is a sensible first move, and it carries no cost and no obligation. You can also find links to these services on our responsible-gambling pages, which we encourage every reader to review before playing.